At Fillora.store, we make every effort to process and dispatch orders quickly, safely and professionally.
Order processing time
Orders are processed on business days, Monday to Friday, excluding public holidays.
The standard order preparation time is usually 1 business day from the moment the payment is successfully received, unless otherwise stated on the product page or during checkout.
Delivery time
After dispatch, the estimated delivery time is usually 24 to 48 hours from the moment the parcel is handed over to the courier, depending on the destination country, courier service and any circumstances beyond our control.
Please note that delivery times are estimates and may be affected by courier delays, incorrect delivery details, customs procedures, public holidays or other events outside Fillora.store’s control.
Shipping methods and costs
Available delivery methods and shipping costs are displayed during checkout before the order is confirmed and paid.
We work with reliable courier services to ensure that orders are delivered as quickly and safely as possible.
Customer responsibility
The customer is responsible for providing complete and correct delivery details, including full name, address, postal code, country, phone number and e-mail address.
Fillora.store is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete delivery information provided by the customer.
Damaged parcel
If the parcel is visibly damaged upon delivery, we recommend checking the contents in the presence of the courier and, if possible, preparing a damage report.
If you receive a damaged product, please contact us as soon as possible and provide:
- your order number,
- photos of the outer packaging,
- photos of the protective packaging,
- photos of the damaged product.
We will review the case and assist you with the next steps.
Important information
Delivery times may vary depending on the destination country and courier availability.
Some products may require special handling or may be subject to additional restrictions depending on the country of delivery. The customer is responsible for ensuring that the ordered products may be legally imported, purchased and used in their country.
Contact
If you have any questions about delivery, please contact us:
E-mail: info@fillora.store
WhatsApp / phone: +48 796 011 956