At Fillora.store, we aim to provide secure, clear and convenient payment options for our customers.
Available payment methods
The available payment methods are displayed during checkout before the order is confirmed and paid.
Depending on the country, order value and current availability, customers may be able to pay using selected online payment methods, such as payment card, bank transfer or other payment solutions available in the checkout.
Currency
Orders may be processed in EUR or another currency displayed in the store during checkout.
The final order amount, including product price, delivery cost and any applicable taxes, is shown before payment is completed.
Payment confirmation
An order is accepted for processing after the payment has been successfully received or confirmed by the payment provider, unless another payment method has been individually agreed with the customer.
If the payment is not completed, cancelled or rejected, the order may not be processed.
Payment security
Online payments are processed by external payment providers. Fillora.store does not store full payment card details.
Payment data is processed securely by the selected payment provider in accordance with its own security standards and legal obligations.
Payment issues
If your payment has failed, please check whether:
- the payment card details were entered correctly,
- there are sufficient funds on the account,
- online or international payments are enabled,
- the transaction was not blocked by your bank or card issuer.
If the issue continues, please contact your bank or the selected payment provider.
Refunds
If an order is cancelled, a return is accepted or a complaint is resolved with a refund, the refund will usually be made using the same payment method that was used for the original transaction, unless otherwise agreed.
The time needed for the refunded amount to appear on the customer’s account may depend on the bank, card issuer or payment provider.
Order verification
For security reasons, Fillora.store reserves the right to verify an order before dispatch, especially in the case of high-value orders, incomplete customer details, unusual transaction activity or products intended for professional use.
If we are unable to verify the order or payment, we may contact the customer for additional information or cancel the order and refund the payment.
Contact
If you have any questions about payments, please contact us:
E-mail: info@fillora.store
WhatsApp / phone: +48 796 011 956